COURTESIES & POLICIES

All prices are subject to change and may vary by technician.If you feel you would be more comfortable or better served by another staff member, or if you would like a different perspective, please let us know. We are happy to have clients work with any and all staff members.
Please let us know if we can do anything to better serve you. We are always open to suggestions and looking to improve. Thank you; your continued support is the reason for our success.
Please, absolutely no weapons allowed.

 

FAQ

How far in advance should I schedule an appointment?

We suggest scheduling appointments as soon as possible to assure scheduling during your preferred date and time. Weekday appointments tend to fill up four weeks in advance and Saturday appointments are typically booked out six to eight weeks. We strongly recommend rescheduling any appointments immediately following your appointment.

When should I arrive?

Please check in 10-minutes prior to the start of your appointment. This will allow you plenty of time to check in, and prepare for your treatment.

What if I am late for my appointment?

Arriving late will simply limit the time for your service resulting in either a shortened service or rescheduling your appointment. If your service time is shortened, it will end on time so that the next guest is not delayed or inconvenienced. We will do everything we can to accommodate you.

What if I need to cancel an appointment?

We understand that things come up. As a courtesy, if you are unable to keep an appointment, we request a minimum of 24-hour notice, and 72-hour notice for parties of 3 or more, in order to avoid cancellation fees. Same-day cancellations and no-shows will result in a 50% charge of the booked services.

Gratuity

Gratuities are at the clients discretion and are appreciated by our highly qualified staff for outstanding service.

Are children allowed in the spa?

In consideration of all our guests, we are unable to render services to those guests accompanied by children who do not have appointments. Please understand that in order to preserve the relaxing and stress-free environment of the spa, childcare should be arranged prior to your scheduled appointment.

Why was I asked for my credit card when booking my appointment?

A credit card is required when booking any service that is 3 or more hours, booking 3 or more services, or for a party of 3 or more guests. Please refer to our cancellation policy for additional details.

Are cell phones allowed?

In order to maintain a relaxing environment, cell phones are strongly discouraged in the spa.

What is your return policy?

Product Returns (30 Days)
  • Products may be returned within 30 days
  • Products must be gently used or unused
  • All returns are issued as Facility credit only
Non-Returnable Items
  • Gift cards, clearance, and final sale items

What is your service redo policy?

Service Redo’s (7 Days)

  • Redo requests must be made within 7 days of the original service
  • Redo’s are limited to adjustments of the original service only.
  • Must be scheduled with the original provider when possible

What methods of payment do you accept?

Visa, MasterCard, Discover, American Express, Debit cards or Cash. We no longer accept checks. If you will be using a Two Rivers Salon & Spa gift certificate as your form of payment, we request that you bring it with you and present it to the cashier upon checkout. We also do not accept Spafinder Gift Cards. We are sorry for any inconvenience this may cause. Thank you for your cooperation and understanding.